Return Policy

At AstroTime Store, we put great care into packaging and delivering our spiritual products.

No Returns - Due to the spiritual, handcrafted, and personal nature of our products, returns are not accepted once the order has been delivered.

Replacement & Exchange Policy – Astrotime - We inspect and energize every product before dispatch. If something goes wrong, we’ll assist you as per the policy below.

Replacements - Replacements are accepted only in the following cases:
1. Wrong product received
2. Defective item
3. Product damaged during transit

Replacement Conditions
1. Replacement requests must be raised within 24 hours of delivery
2. A full unboxing video (mandatory) is required
3. Claims without an unboxing video will not be accepted

Natural Product Variations - At Astrotime, we offer products such as Rudraksha, Mund Mala, Karungali wood, Tulsi beads, gemstones, and crystals made from natural and artisanal materials.
Please note:
1. Natural products may vary in color, shape, grain, texture, size, and finish
2. These variations are inherent to natural and handcrafted products and are not considered defects

Product Images Disclaimer - Product images are for visual representation only.
Actual products may vary slightly in color, pattern, or finish due to natural formation and lighting differences.
Exchanges (Size / Quality)
1. Exchanges for size or quality concerns are allowed
2. A standard shipping charge will apply
3. Item must be unused, unworn, and in original packaging
Thread stretch, wear, or damage due to use is not eligible for exchange

How to Request a Replacement or Exchange - Please share the following with our support team:
1. Order ID
2. Issue details
3. Clear photos/videos
4. Full unboxing video
Our team will review and respond within 24–48 hours.

    Partial Payment / COD Advance - If a partial payment (COD advance) has been made and the order has already been shipped,
    the advance amount is non-refundable

    Refund Policy - All items sold on Astrotime are non-refundable. Any refunds, if applicable, are processed solely at the discretion of AstroTime.

    Timeline of Refund/Exchange/Replacement
    Incase of refund, amount will be credited within 15 days. Incase of Exchange/Replacement, the new item will reach to your address within 15 days.